Boardwalk primarily provides transportation and storage of natural gas and natural gas liquids. The company operates approximately 14,230 miles of pipelines and several underground storage caverns, with an aggregate working gas capacity of approximately 205 billion cubic feet and a liquids capacity of approximately 31.8 million barrels. Safety and responsible environmental stewardship are among Boardwalk’s core values, guiding daily tasks and projects at every level of the organization. The company is committed to operating its assets in a safe, reliable and compliant manner and providing the highest level of customer service.

Human Capital


Key elements of Boardwalk’s safety program include:

  • Boardwalk’s Stop Work Authority gives all personnel the authority, obligation and responsibility to speak up and initiate a stop-work intervention if they believe health and safety are being jeopardized;
  • Frontline supervisors utilize a Person in Charge safety checklist in every pre-job briefing to outline the job plan steps and the associated potential hazards and risks;
  • A robust Safety Committee network in each operating region that includes a contractor safety committee and a safety advisory team made up of all the Regional Safety Committee chairpersons;
  • An active safety training program that includes a variety of topics provided through instructor-led and online learning;
  • Compliance with all Pipeline and Hazardous Materials Safety Administration (PHMSA) regulations including integrity management, where Boardwalk employs multiple assessment methods, such as high resolution inspection tools to verify the integrity of the pipeline; and
  • A proactive near miss and incident reporting program for employees to submit the details of a discovered condition or situation. Near misses are compiled monthly and distributed as part of a lessons-learned discussion in each Regional Safety Committee and at each location. The company also tracks all vehicle and employee incidents and discusses safety performance with management monthly.


Boardwalk’s Learning Center is a web-based training system providing employees access to on-demand training on a variety of topics. Since its launch in 2012, the Learning Center has recorded more than 95,000 online module completions and more than 10,000 instructor-led completions. Partnering with the HR Leadership Council, Boardwalk offers the Manager Success Workshop Series, a series of live, action-oriented virtual workshops throughout the year designed to provide supervisors and managers with the tools and knowledge to effectively manage employees.

Ethics & Integrity

Boardwalk is committed to maintaining high standards for honest and ethical conduct in all of its business dealings and expects employees and third parties to comply with all applicable laws, rules and regulations.


Expectations for all third parties are established and monitored by:

  • Specifying in the purchase order terms and conditions in compliance with all federal, state, and local laws, ordinances and regulations relating to the supply of goods including all environmental, health, safety and natural resource laws and regulations;
  • Sourcing from a centralized list of approved vendors to ensure purchase of materials and equipment are from sources that meet Boardwalk’s high standards for safe and reliable operations;
  • Contracting with a third party to monitor vendor performance on all relevant regulations and standards such as the PHMSA Operator Qualifications (OQ) and Department of Transportation regulations; and
  • Auditing of contractor safety policies, programs, recordable incident rates and insurance liability coverage to grade and develop a safety score that allows Boardwalk to measure its vendors’ performance against an industry average safety score.


Boardwalk is committed to responsible environmental stewardship while working to meet the United States’s diverse energy needs.


Boardwalk is cognizant of the need to minimize the biodiversity impacts of its operations. The company’s development programs are also governed by a variety of federal and state laws that seek to minimize biodiversity impacts.

During project development, Boardwalk:

  • Engages with a variety of public and private stakeholders to understand the potential environmental impacts of a project and minimize or avoid these through facility planning and design. Where appropriate, Boardwalk will adjust the location, scope and seasonal timing of new projects under development to protect vulnerable species and sensitive areas or habitats;
  • Conducts baseline environmental studies and impact assessments of local ecosystems prior to commencing construction on new projects; and
  • Inspects waterway crossings while leveraging Horizontal Directional Drilling (HDD) technology in locations where it is possible to go underneath wetlands and waterways safely. Boardwalk pays special attention to wetlands and water bodies and maintains a corporate initiative related to pipelines that go over waterways.

During construction, Boardwalk utilizes nonconventional and less disruptive construction methods, such as bores and directional drills, to avoid direct impacts to rare or sensitive resources or land uses. Boardwalk has implemented the following practices to preserve and restore the natural environment:

  • Conduct clearing and land disturbance in a responsible manner;
  • Implement soil erosion and sediment control measures;
  • Restore the natural grade and contours following construction;
  • Reestablish vegetative ground cover in accordance with local authorities;
  • Monitor the progress of restoration and revegetation; and
  • Develop and apply innovative conservation approaches, as necessary, to mitigate residual impacts after appropriate avoidance, minimization and restoration measures have been applied.


Boardwalk focuses on managing its GHG emissions responsibly. In addition to complying with numerous state and federal requirements that regulate its operations, Boardwalk:

  • Installs and maintains emission-reduction controls on reciprocating engines;
  • Performs annual leak surveys along its pipelines with the aid of helicopters, fixed-wing planes and analytical field surveys when appropriate;
  • Performs required leak surveys at compressor stations using the best-available control technology; and
  • Employs experts in air emissions to monitor all of its efforts in reducing emissions and improving air quality.

Where possible, Boardwalk installs dry-seal, low nitrogen oxide (NOx), high-efficiency turbines for new and replacement projects. The company also maintains these turbines through long-term maintenance arrangements with the manufacturer to minimize fuel usage and reduce emissions. Boardwalk has begun to install turbine units that have lower NOx emissions than state and federal permits require. Prior to scheduled maintenance activities, Boardwalk attempts to find opportunities to reduce pipeline pressure other than by releasing natural gas, thereby lowering methane emissions.

Boardwalk strives to lower lost and unaccountedfor natural gas. The company has programs in place to monitor these levels and investigate any major changes.


Boardwalk deploys several waste- and watermanagement programs to minimize the generation of hazardous waste at its operating facilities. In accordance with its Environmental Procedures manual, Boardwalk has designated employees who are experts in waste and water management.

Boardwalk complies with all federal, state and local water-discharge regulations and secures permits for its projects in compliance with the Clean Water Act, Safe Drinking Water Act and the National Pollution Discharge Elimination System Program. In addition, Boardwalk goes above and beyond regulatory requirements by implementing technologies to help reduce waste water at certain facilities.

Boardwalk complies with all state and federal hazardous waste regulations, such as the Resource Conservation Recovery Act. Additionally, Boardwalk has implemented third-party hydrocarbon reclamation practices as a means of minimizing the generation of hazardous waste at its facilities. These hydrocarbon recovery practices are applied to the natural gas condensate from its natural gas pipelines, used lubricating oils and lube oil/water mixtures. Boardwalk also takes advantage of opportunities to either reuse or resell equipment that is removed or has reached the end of its useful life.


Boardwalk’s philanthropic efforts are designed to generate both community goodwill and internal cultural alignment. The company’s program is called Partnering with Communities, and it integrates employee volunteerism with corporate financial support.

Partnering with Communities focuses on impactful, signature philanthropic initiatives in education, health and fitness, community enrichment, and employee giving and volunteerism. The program is comprised of a combination of company-wide events managed at the corporate level, and locally focused charitable outreach guided by the company’s regional offices.

Boardwalk matches employee donations to charities of their choosing, consistent with Boardwalk’s matching guidelines. Organizations that have received financial support from Boardwalk and its employees include: Habitat for Humanity, Houston Food Bank, Houston Rodeo, Junior Achievement, the Houston Area Women’s Center, Susan G. Komen Race for the Cure and United Way.

Boardwalk also has a scholarship program for qualifying students who attend any high school located on its pipeline right-of-way, as well as an education grant program to advance educational opportunities for local elementary and middle school students. The grant program is open to any elementary and middle schools located on property where Boardwalk operates its pipeline systems. Eligible schools can apply for an annual grant for equipment, special programs or for other education-driven endeavors.